Frequently Asked Questions
There is an S1,S2, or S5 etc. after the board type on your online stocklist. What do these mean?
The S1 and S2 is an internal designation in our operating system to keep track of dimensions and fin systems. S1 denotes a specific combo of dims and the FCS fin system. S2 is the same dims, but with Future fins. Odd numbers denote FCS and even, Future.
Can I have 5 fin plugs placed on my custom board so I can ride it as a thruster or a quad?
Yes, the 5 fin set up is an option on all of our models when custom ordered.
What fins should I ride?
For optimal performance, look for the fins with the Channel Islands Hex logo. For riders 165 and under we recommend the Medium 4.5″ template (*consider L if your tail width is wider than 14.5″); for riders 165 and over we recommend the Large 4.75″ template (*consider M if your tail width is narrower than 14.5″).
Can I get glassed on fins instead of fin systems on my custom order?
Yes, glass on fins are available on all of our models when custom ordered.
Can I order EPS or XTR epoxy custom boards?
How should I care for my surfboard?
The short of it…Limit sun exposure when you are not in the water. Keep your board covered when not in use and keep out of vehicles exposed to sun or heat (yes, it gets hot in the car even when the sun is not out). If you board is damaged, allow it to dry out and fix immediately. Extreme heat and/or water in the board may cause delamination, EPS/Epoxy boards are extra sensitive to heat exposure.
Do you offer any sort of environmentally friendly blank options?
Yes, Channel Islands has joined The ECOBOARD Project, so that surfers can now custom order the same high-performance surfboards they expect from Channel Islands – but that are now “verified” by nonprofit partner Sustainable Surf, to have much less of an environmental impact.
Do you have examples of different color patterns that I can have placed on my custom board?
We do have a examples of airbrush available on our online board builder which you can find HERE.
Can I have a polished gloss finish applied to my custom board?
Yes, Polished Gloss is an option on all of our models when custom ordered.
Do you offer channel bottoms on custom orders?
Yes, 4 or 6 channels are options on most of our models when custom ordered.
I see those colored or black carbon strips added to the tails on your boards. Can I get those added to my custom board?
Yes, Tail hit patches are options (when not already included) on all of our models when custom ordered.
Can I have S-Cloth placed on my custom board?
Yes, S-Cloth is an option on all of our models when custom ordered.
Do you still make the Wizard Sleeve and other models that I can’t find in my local surf shop?
Yes, the Wizard Sleeve, Deep Six and Black Flag edition models are available by custom order only as well as most of our discontinued models.
I did not anticipate my custom board taking this long, especially when board orders submitted the same day as mine are already being finished, while my order is still in the first stage. What could be the matter?
Custom board completion times vary depending on our seasonal production volume and some models and sizes can be finished sooner or later than others.
How can I apply for a job with Channel Islands Surfboards?
Thank you for your interest in Channel Islands Surfboards. If you are interested in learning about what job opportunities may exist, please visit our Careers page. We only accept online applications as they allow us to be more productive and spend more time talking to candidates. Please complete our online application and attach your resume in either MS Word or PDF file attachments. We appreciate your interest in working with Channel Islands Surfboards.
What does ‘mill status’ and ‘mill date’ mean?
“Mill Status” Production Completed means that your raw blank has been milled to the “computer shape” phase. The “Mill Date” of __-__-____ is when that took place.
Your milled blank is now waiting in line to be shaped. When the “Shape Status” is updated to Production Completed, your milled blank will have been shaped on the “Shape Date” that is listed.
Your shaped blank will then be off to glassing. When the “Glass Status” is updated to Production Completed, your board will be completed and finished. The “Glass Date” shows the date your board was finished.
When your custom board has been finished, we kindly ask that you contact the shop you ordered your board from to find out when it will arrive.
What payment options does CI Surfboards accept?
• Credit Card (Visa, Mastercard, Discover, American Express)
• Shopify Pay
- Klarna allows you to pay for qualifying orders in 4 interest-free installments so you can spread the cost. The first payment is taken when the order is processed and the remaining 4 are automatically taken every two weeks. Learn more at Klarna.com.